How We Work

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Our team come from schools so…

We are with you every step of the way

We understand that implementing a new system can seem daunting at first. That’s why our team do all they can to lighten the load.

This includes:

  • A dedicated Implementation Manager who takes you through the whole process.
  • A range of communication templates to help you inform your school community about the change.
  • Easy to use, online reports that show you how many people are using the system.
1

Synchronise
your data

With a seamless synchronisation with your MIS, setting up Weduc users and keeping them up-to-date couldn’t be any easier. We integrate with all the MISs listed at the bottom of the page.
2

Set-up and
go live

With a designated implementation manager, we will create and brand your environment based on your project plan. Either roll-out in stages or with a big bang. We’ll be with you every step of the way and help you build your content ready for launch.
3

Whole school
training

Choose from a wide range of training programmes to fit your school timetable and ensure a successful launch to teachers and office staff alike. With access to the Weduc Knowledge Centre, you can keep up-to-date with new features, product enhancements and training materials.
4

Customer
support

Sometimes you need a little help and assistance and the Weduc team are here from 8am to support you. With unlimited email, telephone and live-chat, we pride ourselves on the service we deliver. We’ll even support your parents too!
The onboarding team at Weduc were exceptional with their support during the transition process. There were limitless opportunities for online video calls and tutorials, as well as email and phone call support. To this day our account manager is still very swift to respond to email queries and any issues or training needs are usually addressed and rectified by the end of the day. Liz Bruce, Trust Lead Office Manager (Primaries), Swale Academies Trust
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You can be assured of the right support because…

We know your world

Many of our team come from the education world, so we appreciate how busy you are and how important your job is.

We pride ourselves on making life as easy as possible for you. Whether that’s responding quickly to your support tickets, helping you cleanse your data for your Weduc implementation, or just being around to listen to your ideas for improving our products.

In fact, many of our schools work with us on our product development, helping us with beta-testing and requirements gathering. If you’d like to find out more about being one of our partner schools, do get in touch.

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Because you don’t have time for gremlins….

Support that’s out of this world, but in the UK

Our UK-based support team is available by phone,
email & chat.

We even support parents too – so you don’t have to
worry about password resets or user queries.

Before you even start using Weduc, our implementation team will audit your school’s data and create a roll-out plan for you.

We also provide you with all the communication tools
you need to engage parents and get them to sign up
to the app.

Plus we provide templates and assets to support your communications that can be adapted for your school,
e.g. non-uniform day notices, event adverts, etc.

Let communications take flight