How we work | Weduc
Our team come from schools so…
We are with you every step of the way
We understand that implementing a new system can seem daunting at first. That’s why our team do all they can to lighten the load.
- A dedicated Implementation Manager who takes you through the whole process.
- A range of communication templates to help you inform your school community about the change.
- Easy to use, online reports that show you how many people are using the system.
The onboarding team at Weduc were exceptional with their support during the transition process. There were limitless opportunities for online video calls and tutorials, as well as email and phone call support. To this day our account manager is still very swift to respond to email queries and any issues or training needs are usually addressed and rectified by the end of the day. Liz Bruce, Trust Lead Office Manager (Primaries), Swale Academies Trust
You can be assured of the right support because…
We know your world
Many of our team come from the education world, so we appreciate how busy you are and how important your job is.
We pride ourselves on making life as easy as possible for you. Whether that’s responding quickly to your support tickets, helping you cleanse your data for your Weduc implementation, or just being around to listen to your ideas for improving our products.
In fact, many of our schools work with us on our product development, helping us with beta-testing and requirements gathering. If you’d like to find out more about being one of our partner schools, do get in touch.
Because you don’t have time for gremlins….
Support that’s out of this world, but in the UK
Our UK-based support team is available by phone,
email & chat.
We even support parents too – so you don’t have to
worry about password resets or user queries.
Before you even start using Weduc, our implementation team will audit your school’s data and create a roll-out plan for you.
We also provide you with all the communication tools
you need to engage parents and get them to sign up
to the app.
Plus we provide templates and assets to support your communications that can be adapted for your school,
e.g. non-uniform day notices, event adverts, etc.
Weduc can link to all of these Management Information Systems (MISs):